About the Role
The Front Office Coordinator oversees the administrative duties of the facility. They are responsible for moving the patients through the intake and checkout process. Front Office Coordinators must ensure that all procedures, from pulling the correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients. Front Office Coordinators must interact smoothly with back office personnel and help in back office area, if needed, as well.
Requirements
DUTIES AND RESPONSIBILITIES:
Greet patients and visitors in a courteous and friendly manner.
Screen calls, arranges appointments and referrals.
Prepares new records, files, and maintains records.
Type correspondence, reports, memos, and forms as requested by physicians and/or administration.
Perform insurance verifications
Take clear and concise phone messages
Schedule and confirm appointments daily
Collect co-pays, deductibles and inquire on previous balances
Always keep front area neat and tidy
SUPERVISORY RESPONSIBILITIES
Not applicable
QUALIFICATIONS/REQUIREMENTS
HIPAA and AHCA experience preferred
Healthcare experience preferred
Strong interpersonal, oral, and written communication skills
Bilingual a plus
Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
Proficiency with basic math and accounting skills.
High School Diploma and 2 to 4 years of related medical office experience
Must pass a background check and drug test.
WORKING CONDITIONS
General office working conditions
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity required to use desktop computer and peripherals. Exposure to variable weather conditions is likely.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
SAFETY HAZARD OF THE JOB: Minimal Hazards
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Experience: Medical office experience: 1 year (Required) Ability to Commute: Saint Johns, FL 32259 (Required)
Ability to Relocate: Saint Johns, FL 32259: Relocate before starting work (Required)
Work Location: In person